Don't You Hate it When This Happens - Part 2

As banquet managers, and all hotel employees, we go through some kind of customer service training at every property. We're taught that service is # 1 and that we must do all we can to take care of the guest and anticipate their needs, wants and desires. (yeah sure, what about our needs, wants and desires?).

Anyway, we start our hotel career with the best of intentions and "assume" that everyone else will do the same. But NO, it never seems to go that way. Some crap always happens to ruin my day. Either it's a lazy waiter, a dopey sales manager, an incompetent meeting planner, or the G.M. just being a pain in the butt!

There are so many things that make me say..."I hate it when this happens" that I needed to add a Part 2. Here it goes...

• The event's sales manager allows the customer to extend the event by 1 hour with no additional charge. (doesn't it always seem to happen on the last day of the week, now leading to overtime for the staff)?
• The p.m. restaurant waiters come late at night and steal the banquet teaspoons.
• The wedding photographer takes the bride and groom outside for a "few more shots" two minutes before your entree is scheduled to be served.
• You catch your best bartender hiding a few beers in his bag!
• Housekeeping didn't schedule an attendant to monitor the restrooms on a day when you had a convention for 300 breastfeeding mothers! (what a mess...)
  
• The restaurant buffet attendants hide all the tongs and serving spoons in a spot that "Columbo" couldn't find. This makes you run around like a stuck pig looking for them 5 minutes before your buffet opens.
• The dishwashers stack hot highball glasses on top of each other because "they couldn't find another glass rack".
  
• The bride is dancing with her father to "Daddy's Little Girl" and this kid starts sliding on the dancefloor in his socks.
• The waiters don't change the linen on the buffet table from breakfast and just add more white linen on top and make "clouds" with it. Then they setup for lunch on the same table. (lazy ass waiters)!!!
  
• Your houseman supervisor calls out sick on the day you have an enormous room flip.
• Your V.I.P. server gets the orders screwed-up on the V.I.P. table!
• You already gave the band a five minute notice that the next food course is coming out but they refuse to stop playing.
• Your waiter is wearing black sneakers and spends 10 minutes giving me excuses why it's ok.
• The F&B Director refuses to order additional wine and champagne glasses because "there's no money in the budget this month".
  

So much for anticipating the guest's needs...

I need a REAL job!

Click here to read the posts from "Don't You Hate it When This Happens - Part 1"