Is The Store Room More Important Than Customer Service?

I've spent so much time training my staff, designing new service standards and buffet setups, reduced labor and have upsold tons of new revenue, that you would think they would appreciate that. But NOOOOOO!

"Hey, banquet manager", the boss said. "Why does the storeroom look like this"? I couldn't say what I really wanted to say, so I tried this - "We just came off a week with over 6000 covers that had every room being turned multiple times". "There were no service issues and as a matter of fact, most guests raved about their experience". "We'll get to it a.s.a.p.". I though that would WOW him.

"Yeah, that's great but you still need to get the rooms in order". "It doesn't matter how busy we are, it's still gotta get done".

I know he's right but give me a break. Let him try to do just half of what my staff and I did this week.

Oh, I forgot. Once you get out of the day-to-day operation side of the business and park your butt in that big leather chair, you forget what it's really in the "real world of a banquet manager".

Forget about the great events we've had and what the banquet department has done with all the crap given to us from the Sales Department. Forget what we've had to do without having enough equipment (read my post about the need for an executive steward). Forget all the 70-80 hour weeks I've done to hold this place together..."just clean the storeroom" he says.

Well, you know what I say? BITE ME!

I need a REAL job!