Those SOB Members Did It Again !!!

We did an event the other day that was for the members of "this establishment" I work for. And the "son of a B*^%#" members showed their nasty as usual side again. Just because they pay money to "belong" they think they own the place. Regardless of their membership dues they DON'T own the place, especially my banquet department!

The sales department chick screwed it up again. She picked out a menu that had very little food, not enough for a small group of size "0" ladies, let along a bunch of gavoons (that's a little Brooklyn lingo).

So what do you think happened? They went through the food in the first 15 minutes of their 2 hour planned event. We knew this would happen since they wanted to pay for the food "by the piece" 'cause they're cheap bastards. After the food ran out they had the chestnuts to yell at my waiters and complain that there was no food!

When I found this out I went right over to the room (I was busy with 4 other events at the same time) to see if any of these jerks would try that nonsense with me. Yeah, I was looking for a fight. But I didn't get it. I hung around for 10 minutes then I started to remove all the chaffing dishes and the licked-dry sandwich platters myself.

One member, he turned out to be pretty nice after all, wanted to know "where is all the food"? I told him, "The host of this event provided this menu for you, I hope you enjoyed it". That really pissed him off. "The host, he said. Who's the host?

Now, I didn't have the heart to carry this on any further since my "past hospitality training" got the better of me. But he got the point. A few minutes later the Chef came along and said "have all the leftover hors d'oeuvers from the wedding brought over and give it to them". "Ok, I said, but I'm gonna charge them for it". "No no, chef said. They'll just complain to the GM tomorrow".

Now, I was brought up that we will give the customer whatever he/she wants. But everything has a price. We're in the business to make money, not run a garage sale and give things away.

Then the host of the event came over to me and asked "Is that all the food"? I said, "yes it is". I can refill the food platters all night long and add the cost to your bill if you want", I added...just for good measure.

I got him to go for another $800 in food and drink and got paid cash on the spot. I even made them wait 30 minutes to boot! Good for me...

Ok, ok. I guess my "past hospitality training" took a back seat this time. But that's what they get for yelling at my waiters! Nobody does that except me!!!

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