Here's the latest crap I gotta deal with...The reviews had nothing to do with my banquet department. They were from a few people that apparently had a "bad experience during check-in". Yeah sure, they probably had to wait in line for 5 minutes to check-in, then they bitch and moan.
You ain't getting an upgrade. You ain't getting a free continental breakfast tomorrow, you ain't gonna speak with the manager.
Stop bitching you bastards. We do a pretty good job around here. Don't go screwing it up and rant about your stay on some dopey website for the world to see.
And stop messing with the banquet manager!
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4 comments:
Hahaha! That's really funny, but there's a serious point, too.
So many people let one tiny "bad "experience" colour every aspect of their TripAdvisor review. I wish there was the occasional management response on TA like you've put here - I'm sure that's what most owners think, but they respond with a load of crap through gritted teeth.
Fact is, the customer ISN'T always right. Sometimes he's an unreasonable sod. :)
Things like this really piss me off. Especially if the problem wasn't with my department. Good luck!
That's hilarious!
Thin skinned gms are now kneeling before anonymous opinions posted on third party websites.
Just another club in their arsenal.
I now have the perfect club to use against my former 'colleagues'.
I'm not gonna use it.
I checked out their reviews and they do a pretty good job of hanging themselves without my help.
I love it when the complaints are front desk related.
I hated the front desk.
Even though I married a former front desk manager.
The front desk and sales are the worst.
They both have a sense of entitlement.
Front desk thinks that the two hundred rooms are sold because they offer such great service when the people really came because they were attending a function in my meeting rooms.
And sales thinks they are competing by racing to the bottom on price when they are really just giving away the farm.
Real salespeople sell value instead of waiting for the phone to ring.
Thanks for giving me another reason to thank the stars that I left.
Great site!
Remember the days when Trip Advisor, Orbitz, Hotwire, etc travelers/reviewers were second class citizens? Those were the days! Seriously though, a guest with an axe to grind and a few minutes to spare with a keyboard can really ruin your day.
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