Sometimes you come across some cheap-ass bastards. I did yesterday.
We had this 18 person meeting. U-shape for 18 with a LCD projector, screen and flipchart. Just before lunch the group contact speaks to one of my housemen that was refreshing the room...she wanted a second flipchart.Ok, great. She even told him to wait until they broke for lunch, then bring it into the room. Jose did just as he was asked.
At around 5:30pm when the meeting was finished, I approached the lady in charge and presented her with the banquet check. She said it was all ok but wouldn't sign it because we charged her for 2 flipcharts.
"My houseman said that you had requested a second flipchart just before lunch" I said. "Isn't that right" I added. "Well yes", she answered, "But he didn't say that we would be charged for it". "So I need it taken off the bill before I sign" came next.
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5 comments:
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Really?? She thought it was free? So did you end up taking it off or did you make her pay for it? I hope you made her pay for it!!
I deal with BEO's in Las Vegas and work in A/V departments, and it's your job to let them know what the charge is before even getting the equipment, and you're at most places you're supposed to get them to sign for the request.
That was your own bad. You were asking for it.
Anonymous, that's ridiculous. Why would anyone assume a business, which exists for profit, would give them something free?
Typical - people think that it's outrageous that a hotel would CHARGE them for things they take for granted. If you don't want to pay for a flipchart, coffee and the meeting room...THEN HAVE THE MEETING AT YOUR OFFICE WHERE IT'S FREE!
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